Terms and conditions of use

1. Introduction

The general conditions of sale detailed below (referred to as the "General Conditions") exclusively govern the contractual relations between any user of the gecko-steamer.com website (referred to as a "User" or "You" ) and the merchant Salamandres Développement sarl with a capital of 10,000 EUROS, whose registered office is located at 135, route de Madiran – 32400 Viella - France and registered in France with the trade and companies register of Auch under number RCS 538 645,441 (referred to as "Salamandres"). These general conditions of sale are the only ones applicable and replace all other conditions, except prior exemption, express and written. Salamandres may occasionally be required to modify some of the provisions of its general conditions, so it is necessary that they be reread before each visit to the gecko-steamer.com site (referred to as the "Site"). These changes are effective from the moment they are posted online and cannot be applied to contracts concluded previously. Each purchase on the Site is governed by the general conditions applicable on the date of the order. By accessing the Site, you agree to abide by the General Conditions as well as the Conditions of Use contained.

2. Place an order

To place your order, we provide you with the following means

by Internet on our site: www.gecko-steamer.com 24/24h and 7/7d
by email: contact@gecko-steamer.com

The ordering process consists of three (3) successive steps.

Once your choice has been made, and your basket validated, you must:

identify you,
choose the delivery method,
choose your method of payment.

Before paying for your purchase, you certify that you have read and accept without reservation our general conditions of sale. By confirming your payment you validate for contractual application these general conditions of sale and their particularities. No questioning of the legitimacy of these rules will then be acceptable.

Once your payment method has been selected, you must proceed to payment for your order, which will firmly and definitively formalize the sales contract which binds you to Salamandres. For payments by bank transfer, the contract is validated upon receipt of the money in Salamandres bank account.

3. Product information

Salamandres takes the greatest care in putting online information relating to the essential characteristics of the products, in particular by means of technical descriptions and photographs illustrating the products, within the limits of the technique and in compliance with the best market standards. The photographs reproducing the products are not contractual.

Salamandres classifies its product offers into two categories with an offer dedicated to individuals and an offer dedicated to professionals. It is necessary to respect this classification when choosing your product. Professional products carry a warning:

Make the right choice. Professional steamers are designed and marketed to perform in professional use on new clothes. The performance and operating characteristics do not correspond to domestic use. Make the right choice by respecting our user categorization.

Therefore, any purchase by a private customer of a machine dedicated to professional use, will be considered as a purchase made by a professional (see art.8 Right of withdrawal). The following models for professional use are therefore strictly excluded from the right of withdrawal: GK30, LM44, LS69, LS98, G700.

Any purchase for professional use (considered intensive use) of a machine dedicated to domestic use cannot assert the legal warranty.

Salamandres designs, manufactures and markets steamers, the use of which is mainly linked to the presentation of ready-to-wear clothes by removing the folds of transport and packaging by the action of steam, or as part of a use domestic as a vertical ironing.

The responsibility of Salamandres is limited to supplying an appliance producing steam according to the characteristics displayed on the product sheets.

Salamandres products are not responsible for the ineffectiveness of steam on the treatment of certain fabrics or other supports, properties inherent in water vapor.

4. Price

The sale prices indicated on the Site are by default in Euros, all taxes included for countries in the Euro zone, excluding tax for Switzerland, and in all cases excluding delivery costs. The delivery costs are indicated to the User during the ordering process according to the destination (delivery address) and are invoiced to him at the end of the order in addition to the price of the selected products. The price to be paid is in Euros or in the currency selected by the User. The price is always clearly indicated before the order is confirmed.

For duty-free purchases, it is the buyer's responsibility to pay import taxes requested by the customs service in force in his country.

We reserve the right to modify our prices at any time but we undertake to apply the current prices which will have been indicated to you on the Site at the time of your order. We inform you that in the event of an incorrect, obviously derisory price (low price) being displayed, for whatever reason (computer bug, manual error, technical error, etc.), the order will be canceled, even if initial validation.

5. Availability

We will honor your order within the limits of our available stocks.

In the event that one of the products ordered is not available in our stocks, we undertake to contact you by email within 2 days from the date of your order in order to inform you and to you indicate the timeframe, if any, this product could be delivered to you.

If some of the products ordered are temporarily unavailable, we will then suggest that you send you an item of equivalent quality and price to replace the unavailable product. In case of refusal on your part, we will proceed with the refund. If you wish to return it to us under the conditions provided for in article 8 (withdrawal period), the costs will then be borne by us.

6. Delivery methods

Your order will be delivered to the address you specified during the ordering process as the delivery address.

Shipments are made daily, Monday to Friday, excluding public holidays in France.

Orders registered from Monday to Friday and paid before 12 noon are shipped the day of the order.
Orders recorded and paid for on Saturdays, Sundays and public holidays are shipped on Monday or the day after the non-working day.

Our partners for transport are mainly La Poste, GLS and DHL.

The vast majority of delivery destinations offered are covered within 48 hours.
The delays can be longer for transport by plane (islands) or with customs clearance (Switzerland).

When the transport ticket for your order is edited and your package is taken over by the carrier,

you receive by email or sms a message with a link and the number of your package, to allow you to follow its delivery.

Upon receipt, take care to check the condition of your package and to make all the necessary reservations with the carrier.

In the event of damage, clearly describe the damage observed on the transport slip. If the finding is not possible on the day of delivery, you have 48 hours to make this declaration to the carrier. The assumption of the costs of transport and replacement of the product depend on these observations. In the absence of a finding, no claim subsequent to the delivery date will be considered and our responsibility will not be engaged.

If you have any questions regarding the delivery of your package, contact our customer service.

Packages are shipped according to your information. If this information is insufficient or incorrect, we cannot be held responsible for the non-delivery of your package. Any package that is returned to us for an incomplete or incorrect address, or not collected by the recipient, can be reshipped and this only at the expense of the recipient.

Returns of merchandise (s) not received by the buyer due to absence (s), not reachable by phone or email, late responses, etc ... or any other cause neither engaging our responsibility nor that of the carrier, will be systematically reimbursed after deduction of a minimum lump sum of € 30 per device covering the transport costs incurred by our company and the costs of repackaging. This amount can increase costs related to the choice of delivery method at home or at work.

7. Secure payment

Salamandres offers you several payment methods:

Payment by credit card (Visa, Mastercard or American Express): Online payment by credit card is made via the "Secure Socket Layer" security system which allows the encryption of your bank details during their transmission over the network.
Paypal
Bank transfer

8. Right of withdrawal.

The consumer benefits from a right of withdrawal provided that the consumer is a natural person who concludes a legal act for personal purposes and that this act cannot be attributed to either his commercial activity or his professional activity.

The right of withdrawal applies only to devices referenced and marketed for domestic use.

You have the right to withdraw from this contract without giving any reason within 30 days.

The withdrawal period expires 30 days after the day on which you, or a third party other than the carrier, takes physical possession of the order.

This right of withdrawal is exercised without penalty for products in their original state (unused) and complete (packaging, accessories, instructions, etc.). Items returned incomplete, damaged, damaged or soiled by the Customer will not be taken back.

Particularity for the devices used, due to the use of fluid (normally water), and/or heated, and for the safety of the future user: a fixed deduction of 30€ will be applied to the reimbursement for control of the boiler condition, confirming that only water was used, cleaning and reconditioning. This deduction will not be applied to devices with a value of less than €100. If the returned merchandise is considered by our services to be unsaleable, it will not be refunded.

Any return of goods must be accompanied by the withdrawal form to be downloaded, completed, dated and signed.

In the event of a refund, Salamandres will reimburse you either directly by re-crediting the bank card used for the transaction or by check no later than 14 days following the date on which you exercised your right of withdrawal, on the express condition to have received your return (parcel delivered against signature). The additional delivery costs paid at the time of the order for shipments outside mainland France are not reimbursed. The additional delivery costs paid for a delivery at home or at the workplace at the time of the order for shipments in metropolitan France are not reimbursed.

9. Return

Any return of merchandise must be made within the framework of the right of withdrawal (article 8 of our GTC) accompanied by withdrawal form to be downloaded, completed, dated and signed.

The postage fees are paid by the client. However, if the guarantee of conformity is applicable to the returned product, the costs associated with this return will be reimbursed to the customer up to a limit of € 15 for a device. The buyer acknowledges having made his purchase on our site domiciled in France. Coverage of costs is limited to national transport. The additional cost due to international transport is not reimbursed and will not be payable. We may deviate from this rule for a period of 90 days after purchase if we consider the reason acceptable.

Return address: Salamandres Europe, 32 Avenue Georges PHESANS - 64330 GARLIN - France

Only goods received with our signature will be considered delivered. It is your responsibility to be able to justify this delivery in the event of a dispute.

Any return that does not comply with the rules described above will not be processed without notice

10. Guarantees and after-sales services (SAV)

All our equipment sold, whether new or used, benefits from the legal guarantee of conformity and the guarantee against hidden defects, under the following legal conditions.

The seller is required to deliver goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery.

To comply with the contract, the good must:

Be suitable for the use usually expected of a similar good
Or have the characteristics defined by mutual agreement by the parties or be suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted.

Action resulting from lack of conformity lapses two years after delivery of the goods.

The seller is bound by the guarantee for hidden defects in the item sold

The guarantee is systematically lost and inapplicable in the following cases:

professional use of an appliance intended for domestic use. The information indicated on the invoice is sufficient to interpret the matter.
for a different use than that for which the appliance is intended, namely vertical steaming or ironing. As a reminder, all our devices are exclusively dedicated to vertical steaming. While they are recommended for the disinfection of textile articles by certain authorities, and for the properties of steam, they are not disinfection devices. Changing the function changes the workload for which they are designed.

The legal guarantee does not cover:

replacement of consumables
damage caused to the heating elements due to scaling or lime deposits.
damage caused to heating elements and sealing parts by the use of unsuitable acidic product (s) and liquid (s).
malfunctions of protective components related to damage to heating elements due to scaling or lime deposits. (ex: melting of a thermal protection fuse)
the fusion of a safety element, thermal fuse type which protects the device and especially the user in the event of overheating. Overheating occurs if the appliance is operated without water, damage to the heating elements due to scaling or lime deposits or unsuitable working intensity. As a reminder, all our devices are exclusively dedicated to vertical steaming. While they are recommended for the disinfection of textile articles for the properties of steam, they are not disinfection devices. The modification of the use of the device automatically leads to the loss of warranty.
abnormal or improper use of the products. In this regard, we invite you to carefully read the instructions for use supplied with the products. As a reminder, all our devices are exclusively dedicated to vertical steaming. While they are recommended for the disinfection of textile articles for the properties of steam, they are not disinfection devices. The modification of the use of the device automatically leads to the loss of warranty.
damage due to the intervention of a repairer not approved by Salamandres
damage resulting from a cause external to the device (for example, accident, shock, lightning, current fluctuation, etc.)

After-sales service and repairs:

The devices sold on the gecko-steamer.com site are covered by our 2-year manufacturer's warranty on the express condition of respecting the intended use. (domestic and professional category)

We provide repairs on all our equipment. In the event of a malfunction, the customer sends his device to Salamandres Europe, 135 route de Madiran, 32400 Viella, France.

No request for payment of transport costs will be taken into account before an assessment of an allegedly defective device.

Thus, we avoid any unnecessary expense and source of conflict. We will consider that the user may be responsible for the malfunction of the device: lack of maintenance, limescale, breakage and other faults in use and maintenance ... and that we do not then have to assume the burden. . Only our expertise prevails in determining the cause of the dysfunction.

Salamandres then undertakes to take charge of any repairs. Whatever the problem with your item, you must attach a copy of its invoice to the device.

Salamandres cannot be held responsible in the event of refusal to apply its guarantee for the reasons set out above. If the repair is not covered, Salamandres will establish an estimate.

11. Litigation and liability

Salamandres cannot be held responsible for the non-performance of the contract concluded, on the one hand in case of force majeure, as defined by the courts on the other hand in the event of fault of the customer or the unforeseeable and insurmountable fact of a third party to the contract. Salamandres cannot be held responsible for the consequences resulting from the misuse of the products sold on the Site.

12. Intellectual property

All of the content of the gecko-steamer.com Site (illustrations, texts, labels, brands, images, videos) is the property of Salamandres. Any partial or total reproduction of the content by any means whatsoever and on any medium is subject to the prior and express authorization of Salamandres. All information, content, files and software offered by our services are protected by French and international laws concerning intellectual property and copyright.

Salamandres cannot give you permission to copy, display or distribute any content for which you do not have intellectual property rights. Any use of these contents in fraud of the rights held by third parties on them constitutes the offense of counterfeiting, severely sanctioned by the Code of Intellectual Property.

Salamandres can in no way be held responsible for the violation by a user of rights held by third parties and perpetrated as a result of the latter's activities on the Site.