Gecko Steamer provides all maintenance operations, repairs and the supply of spare parts.

If necessary, please write to us via the contact page, specify the model of your device, its date of purchase and the malfunction observed.

In response, you will receive the procedure to follow to find all the features of your device as soon as possible.

As part of the manufacturer's warranty* which lasts 2 years after the date of purchase of your device, we cover the costs of transport and repair of your device. The average repair time is 48 hours excluding transport time.

After this manufacturer's warranty period, transport and repair costs are your responsibility. A repair estimate must be validated before intervention.

*The manufacturer's warranty does not cover faults in the use or maintenance of the device.

Any device having undergone a repair intervention during the duration of the manufacturer's warranty, obtains an extension of the legal warranty period of 6 months.