To organize the return of your order, please check your eligibility and read the procedure to follow.
Right of withdrawal
The consumer benefits from a right of withdrawal provided that the consumer is a natural person who concludes a legal act for personal purposes and that this act cannot be attributed to either his commercial activity or his professional activity.
The right of withdrawal applies only to devices referenced and marketed for domestic use.
You have the right to withdraw from this contract without giving any reason within 30 days.
The withdrawal period expires 30 days after the day on which you, or a third party other than the carrier, takes physical possession of the order.
This right of withdrawal is exercised without penalty for products in their original state (unused) and complete (packaging, accessories, instructions, etc.). Items returned incomplete, damaged, damaged or soiled by the Customer will not be taken back.
Particularity for the devices used, due to the use of fluid (normally water), and/or heated, and for the safety of the future user: a fixed deduction of 30€ will be applied to the reimbursement for control of the boiler condition, confirming that only water was used, cleaning and reconditioning. This deduction will not be applied to devices with a value of less than €100. If the returned merchandise is considered by our services to be unsaleable, it will not be refunded.
Any return of goods must be accompanied by the withdrawal form to be downloaded, completed, dated and signed.
In the event of a refund, Salamandres will reimburse you either directly by re-crediting the bank card used for the transaction or by check no later than 14 days following the date on which you exercised your right of withdrawal, on the express condition to have received your return (parcel delivered against signature). The additional delivery costs paid at the time of the order for shipments outside mainland France are not reimbursed. The additional delivery costs paid for a delivery at home or at the workplace at the time of the order for shipments in metropolitan France are not reimbursed.
Return
Any return of merchandise must be made within the framework of the right of withdrawal (article 8 of our GTC) accompanied by withdrawal form to be downloaded, completed, dated and signed.
The postage fees are paid by the client. However, if the guarantee of conformity is applicable to the returned product, the costs associated with this return will be reimbursed to the customer up to a limit of € 15 for a device. The buyer acknowledges having made his purchase on our site domiciled in France. Coverage of costs is limited to national transport. The additional cost due to international transport is not reimbursed and will not be payable. We may deviate from this rule for a period of 90 days after purchase if we consider the reason acceptable.
Return address: Salamandres Europe, 32 Avenue Georges PHESANS - 64330 GARLIN - France
Only goods received with our signature will be considered delivered. It is your responsibility to be able to justify this delivery in the event of a dispute.
Any return that does not comply with the rules described above will not be processed without notice