A Metric Derived from Auditable Customer Orders

Across the last 2,000 orders processed on our official website, only 34 units were returned within the statutory trial period. This establishes our retention rate at 98.3%.

These figures encompass our complete direct online sales, split between 60% commercial orders (fashion boutiques, costume workshops, hotels) and 40% residential orders. This indicator reflects genuine satisfaction across demanding professional users and private individuals alike.

For our engineering team, this figure represents an unvarnished assessment: a customer orders, unpacks their machine, evaluates performance under everyday laundering or retail conditions, and decides to keep it.

Why We Do Not Rely on Public Review Widgets

We have deliberately chosen not to integrate third-party star-rating platforms on our website. Not because user feedback is unimportant to us, but because online reviews have become largely opaque, distorted, and difficult for buyers to trust.

Incentivized ratings, questionable moderation rules, aggressive solicitation, and stars awarded for delivery speed rather than appliance durability compromise technical evaluation. We prefer a concrete, behavioral metric:

Longstanding Loyalty Across European Fashion Networks

While the 98.3% figure measures online consumer and commercial orders, it builds upon deep industrial roots: since 1994, Gecko-Steamer® has directly equipped major European fashion chains, designer labels, theater houses, and hotel laundries.

In environments where steamers run continuously for hours every day, recurring reorders and fleet expansions provide the ultimate technical validation of our steam generators' reliability.

Our quality standard bridges two complementary worlds: the mechanical rigor demanded by retail professionals, and the everyday ironing speed and garment care valued by home users.