Maintain - Repair my device

DESCALING GK30 - LM44 - LS98
If you use tap water, descaling operations must be planned. The frequency depends on the level of limescale in the water and the intensity of use of your device. When the limescale deposit is visible, it is time to clean. With heating, the lime deposit becomes as hard as stone and can lead to a total loss of performance. To remove limescale: - Fill the tank with water and an acid specific for steam appliances only. You can also use household vinegar at 14° with a 50/50 water mixture. - Place the tank on the base. - Heat for 30 seconds and stop heating. - Leave for 30 minutes and rinse with clean water. - To rinse, remove the accessories and empty the water by turning the device over. Repeat the operation 2 times. After descaling, use a cloth the first time you use it to ensure that there is no residue left from the vinegar+water mixture, which could stain clothing. Maintenance: Use a soft, damp cloth without detergent to clean the diffuser head, the metal soleplate and the shell of the device. Warning: the operations described above require you to protect yourself and equip yourself accordingly with glasses, gloves covering your forearms and a mask.
STEAM WETS MY CLOTHES GK30 - LM44 - LS98
1- Either the boiler is scaled (excessive limescale deposit). The steam temperature is insufficient and condenses too quickly. To remove limescale (see instructions for use of the device): If you use tap water, descaling operations must be planned. The frequency depends on the level of limescale in the water and the intensity of use of your device. When the limescale deposit is visible, it is time to clean. With heating, the lime deposit becomes as hard as stone and can lead to a total loss of performance. To remove limescale: - Fill the tank with water and an acid specific for steam appliances only. You can also use household vinegar at 14° with a 50/50 water mixture. - Place the tank on the base. - Heat for 30 seconds and stop heating. - Leave for 30 minutes and rinse with clean water. - To rinse, remove the accessories and empty the water by turning the device over. Repeat the operation 2 times. Maintenance: Use a soft, damp cloth without detergent to clean the diffuser head, the metal soleplate and the shell of the device. After descaling, use a cloth the first time you use it to ensure that there is no residue left from the vinegar+water mixture, which could stain clothing. Warning: the operations described above require you to protect yourself and therefore equip yourself with glasses, gloves covering your forearms and a mask. If this operation does not resolve the difficulties linked to limescale, the boiler will have to be replaced. 2- Either the shell of the steam diffuser is cracked (following an impact). Air at room temperature infiltrates the diffuser and condenses the vapor. The solution is to replace the steam diffuser. Do not work in the environment of an air conditioning device. Shake the diffuser head before each use to remove condensation residue.
WATER OVERFLOWS AT TANK LOCATION GK30 - LM44 - LS98
- Remove the tank and check the presence of the seal in the cap. - Check that the tank has not suffered any shock or presence of cracks. - Replace the tank
LOW OR NO STEAM FLOW GK30 - LM44 - LS98
- Descale your device. - In the event of overheating, the thermal fuse may blow. - Send your device to maintenance Company Name: Salamanders – Gecko Steamer address: 32 rue Georges Phesans – Bat 1 postal code: 64330 city: GARLIN country: France Contents of your package: - the faulty unit must be emptied of water, excluding accessories (lost accessories will not be replaced) - a copy of your purchase invoice. You will use the original packaging or a suitable sized box. The equipment remains your property and the trip under your responsibility. Protect it properly to avoid breakage. If your device is equipped with casters, prefer a position lying on its side in your package. We do not cover repairs if the device has suffered damage during transport. We allow ourselves to insist to avoid any conflict. Upon receipt, after testing and inspection, if the breakdown is the result of a failure where the warranty applies, the device will be repaired and shipped. You can request a reimbursement of shipping costs up to €15. Outside the warranty period or if the disorder is the result of a non-guaranteed faulty use, a quote for repairs will be made.
DESCALING G200 - G400 - G600 - G700
If you use tap water, descaling operations must be planned. The frequency depends on the level of limescale in the water and the intensity of use of your device. When the limescale deposit is visible on the iron, it is time to clean. With heating, the lime deposit becomes as hard as stone and can lead to a total loss of performance. To remove limescale: - Fill the heating tank with 0.5 liters of water and a specific acid for steam appliances only. You can also use household vinegar at 14° with a 50/50 water mixture. – Close the safety cap. - Heat for 30 seconds and stop heating. - Leave to rest for 30 minutes. - Empty the contents of the tank by unscrewing the drain screw under the appliance (G200 - G400 – G600) or through the filling hole (G700) by turning the appliance over. – Rinse with clean water. - Repeat the operation 2 times. Maintenance: Use a soft, damp cloth without detergent to clean the diffuser head, the metal soleplate and the shell of the device. After descaling, use a cloth the first time you use it to ensure that there is no residue left from the vinegar+water mixture, which could stain clothing. Warning: the operations described above require you to protect yourself and therefore equip yourself with glasses, gloves covering your forearms and a mask.
STEAM WETS MY CLOTHES G200 - G400 - G600 - G700
3 possible reasons: - Either your device contains too much water (non-compliance with the maximum admissible quantity) - Either the iron is in the off position (for devices with an iron equipped with a manual thermostat) - Either the iron's thermal protection fuse has blown to protect the device and the user from the consequences of overheating. This happens when the iron remains heated in its storage base for too long. Our recommendations to remedy the disorder: Test : • Wait until the water has cooled to avoid any risk of hot water splashing and burning. • Drain the device completely. • Fill the device with a dose of “test” water equivalent to ½ measuring bowl provided with your steamer. (The limited quantity of water will allow a faster test). • Once the cap is correctly closed, put the device on to heat up. • Position the iron thermostat in an intermediate position (for appliances with an iron equipped with a manual thermostat) • After a few minutes of heating, check that the plate is very hot before carrying out a steam output test. If the plate remains cold, the test stops here. The protective thermal fuse must be replaced. (CE standard safety element mandatory in case of overheating of the iron) • Carry out a steam output test. It is possible that a small amount of residual water in the circuit will flow out at first. Take care to direct the iron towards a receiving container. Be careful of splashes of hot water and burns. • If after this test your device works correctly, in the future it will be sufficient to respect the maximum quantity of water authorized and to take into account, when filling, the volume of water remaining in the device. The easiest way is to work until the total consumption of water in the tank is complete.
REPLACE THE THERMAL FUSE OF THE IRON G200 - G400 - G600 - G700
CONNECTING THE DEVICE TRIPS THE CIRCUIT BREAKER OF THE ELECTRICAL INSTALLATION
- Fault in the power supply cable, switch or boiler. Send your device to service Company Name: Salamanders – Gecko Steamer address: 32 rue Georges Phesans – Bat 1 postal code: 64330 city: GARLIN country: France Contents of your package: - the faulty unit must be emptied of water, excluding accessories (lost accessories will not be replaced) - a copy of your purchase invoice. You will use the original packaging or a suitable sized box. The equipment remains your property and the trip under your responsibility. Protect it properly to avoid breakage. If your device is equipped with casters, prefer a position lying on its side in your package. We do not cover repairs if the device has suffered damage during transport. We allow ourselves to insist to avoid any conflict. Upon receipt, after testing and inspection, if the breakdown is the result of a failure where the warranty applies, the device will be repaired and shipped. You can request a reimbursement of shipping costs up to €15. Outside the warranty period or if the disorder is the result of a non-guaranteed faulty use, a quote for repairs will be made.
SEND MY DEVICE FOR REPAIR
Send your device to service Company Name: Salamanders – Gecko Steamer address: 32 rue Georges Phesans – Bat 1 postal code: 64330 city: GARLIN country: France Contents of your package: - the faulty unit must be emptied of water, excluding accessories (lost accessories will not be replaced) - a copy of your purchase invoice. You will use the original packaging or a suitable sized box. The equipment remains your property and the trip under your responsibility. Protect it properly to avoid breakage. If your device is equipped with casters, prefer a position lying on its side in your package. We do not cover repairs if the device has suffered damage during transport. We allow ourselves to insist to avoid any conflict. Upon receipt, after testing and inspection, if the breakdown is the result of a failure where the warranty applies, the device will be repaired and shipped. You can request a reimbursement of shipping costs up to €15. Outside the warranty period or if the disorder is the result of a non-guaranteed faulty use, a quote for repairs will be made.

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