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1. Purpose and scope
These General Terms and Conditions of Sale (hereinafter the “GTC”) govern exclusively the contractual relationship between:
The Seller: Salamandres Développement SARL, 135 route de Madiran, 32400 Viella, France, registered with the Trade and Companies Register of Auch under number 538 645 441, and
Any customer placing an order on the website www.gecko-steamer.com (hereinafter the “Customer”).
These GTC apply to all sales of products made through the website. They prevail over any other document or condition, unless expressly agreed in writing by the Seller.
The Seller reserves the right to amend these GTC at any time. The applicable version is the one in force on the date the order is placed.
2. Customer categories – Consumers and professionals
The products offered for sale are strictly classified into two categories:
Products intended for domestic use;
Products intended for professional use.
Definition of professional customer
Any person ordering a product clearly identified as intended for professional use shall be deemed a professional customer, regardless of their legal status.
By ordering such a product, the Customer expressly acknowledges that consumer protection rules, in particular the right of withdrawal, do not apply.
3. Ordering process
Orders may be placed:
Directly on the website www.gecko-steamer.com, 24 hours a day, 7 days a week;
By email at: contact@gecko-steamer.com.
The ordering process includes the following steps:
Selection of products and validation of the shopping cart;
Customer identification;
Selection of delivery method;
Selection of payment method;
Final confirmation of the order after acceptance of these GTC.
Order confirmation and payment constitute full and unconditional acceptance of these GTC and form the sales contract.
For payments made by bank transfer, the order is deemed final only upon receipt of the funds.
4. Product information and intended use
The Seller takes the utmost care to provide accurate descriptions of the essential characteristics of its products through technical descriptions, photographs and documentation.
Product photographs are non‑contractual.
The steamers sold by the Seller are designed for vertical steam garment care only. Their effectiveness may vary depending on textile fibres, which is an inherent characteristic of steam treatment.
The Seller’s liability is limited to supplying a product that complies with the specifications stated on the relevant product page.
5. Prices
Prices are displayed in euros and include all applicable taxes within the European Union, excluding delivery costs.
Delivery costs are indicated before final order validation.
In the event of an obvious pricing error (manifestly incorrect or derisory price), the Seller reserves the right to cancel the order, even after confirmation.
Any customs duties or local taxes applicable outside the EU remain the sole responsibility of the Customer.
6. Availability
Products are offered subject to availability.
If a product becomes unavailable after an order is placed, the Customer will be informed as soon as possible and offered either a replacement product of equivalent value or a full refund.
7. Delivery
Orders are shipped to the delivery address provided by the Customer during the ordering process.
Shipments are carried out from Monday to Friday, excluding public holidays.
The Customer must check the condition of the parcel upon delivery and report any damage to the carrier within the legally required time limits.
Incorrect or incomplete delivery information provided by the Customer may result in additional shipping costs, which shall be borne by the Customer.
8. Right of withdrawal (consumers only)
Exclusion for professional customers
In accordance with EU consumer law, the right of withdrawal applies exclusively to consumers acting for purposes outside their professional activity.
Professional customers do not benefit from any right of withdrawal, including where the purchaser is a natural person ordering a product intended for professional use.
Eligible products
The right of withdrawal applies only to products identified as intended for domestic use.
Withdrawal period
Consumers have a period of 14 days from receipt of the goods to exercise their right of withdrawal without providing any reason.
Conditions of return
Returned products remain under the Customer’s responsibility until receipt, inspection and validation by the Seller.
Products must be returned:
complete,
unused,
clean,
free from any damage,
with all accessories, manuals, original packaging and protective elements.
Any non‑compliant return may result in refusal of reimbursement or the application of a depreciation.
If a returned product has been used (filled with water or heated), a fixed contribution of €30 may be deducted to cover unavoidable technical inspection, cleaning and reconditioning costs.
A withdrawal form must be completed, dated, signed and enclosed with the return.
9. Returns
Return shipping costs are borne by the Customer.
Where a lack of conformity covered by the legal warranty is confirmed after inspection, return shipping costs may be reimbursed up to €15, corresponding to the average cost of standard national transport.
Returns must be sent to:
Salamandres Europe
32 Avenue Georges Phesans
64330 Garlin – France
Only parcels received against signature will be deemed delivered.
10. Legal warranty of conformity and after‑sales service
Products benefit from the legal warranty of conformity and the warranty against hidden defects, in accordance with applicable EU consumer law.
Scope of the legal warranty of conformity
The legal warranty of conformity may be invoked only:
by a consumer for a product intended for domestic use;
by a professional customer for a product intended for professional use.
Any product used outside its originally intended use, as defined on the product page, user manual or these GTC, is excluded from the legal warranty of conformity.
The Customer must clearly identify and substantiate the alleged lack of conformity and provide any useful evidence (photos, videos or technical information).
The legal warranty of conformity does not grant an automatic right to a refund. It primarily provides for the repair or replacement of the non‑conforming product. The choice between these remedies lies with the Seller, in accordance with applicable law. A refund is granted only if repair or replacement proves impossible.
Thermal safety devices
Products are equipped with thermal safety devices, including thermal fuses, designed to permanently cut power in the event of abnormal overheating in order to protect the user and the product.
The triggering of such a safety device does not constitute a defect or lack of conformity but results from improper use (lack of water, scale build‑up, insufficient maintenance, excessive or inappropriate use).
Thermal fuses are not wear parts but irreversible safety devices and are therefore excluded from the legal warranty of conformity.
11. Abuse of dispute procedures – payment platforms
Payment methods offered on the website, including PayPal, are provided solely as secure payment solutions and do not constitute alternative dispute resolution mechanisms.
In the event of a dispute, the Customer must first contact the Seller and follow the procedures set out in these GTC.
Any dispute initiated via a third‑party payment platform in manifest violation of these GTC, and without valid legal grounds, may be considered abusive.
In such cases, and after confirmation of the proper application of these GTC, a fixed contribution of up to €30 may be charged to cover administrative and technical handling costs.
12. Applicable law and jurisdiction
These GTC are governed by French law.
However, where the Customer is a consumer residing in another Member State of the European Union, they benefit from any mandatory consumer protection provisions of their country of residence where such provisions are more favourable.
An amicable solution will be sought before any legal action.
End of General Terms and Conditions of Sale
European Version – Applicable within the European Union
Last update: 01-01-2026