Descale - Repair my garment steamer

If you use tap water, regular descaling is required. The frequency depends on the limescale content of the water and the intensity of use. As soon as deposits become visible, cleaning is necessary.

When heated, limescale deposits become as hard as stone and can lead to a complete loss of performance.

1. Fill the tank with water and a descaling agent specifically designed for steam appliances only. Alternative: household vinegar 14° mixed 50/50 with water.
2. Place the tank back on the base.
3. Heat the unit for 30 seconds, then switch off heating.
4. Leave to rest for 30 minutes, then rinse with clean water.
5. To rinse: remove accessories and empty the water by turning the unit upside down. Repeat the operation twice.

After descaling: during the first use, apply steam onto a cloth to ensure no residue remains (which could stain fabrics).

Cleaning: use a soft, damp cloth without detergent to clean the steam head, metal soleplate and housing.

1. Fill the boiler with 0.5 litres of water and a steam-appliance-specific descaling agent only. Alternative: household vinegar 14° (50/50 water).
2. Close the safety cap.
3. Heat the unit for 30 seconds, then stop heating.
4. Leave to rest for 30 minutes.
5. Empty the boiler: via the drain screw under the unit (G200 / G400 / G600) or via the filling opening (G700) by turning the unit upside down.
6. Rinse with clean water and repeat the operation twice.

Cleaning: use a soft, damp cloth without detergent to clean the steam head, metal soleplate and housing.

After descaling: during the first use, apply steam onto a cloth to ensure no residue remains.

Please refer to the dedicated page:

G800 maintenance

Please refer to the dedicated page:

MP900 maintenance

• Remove the tank and check that the sealing gasket is present in the cap.
• Check that the tank has not been damaged or cracked.
• Replace the tank if necessary.

Most common cause

Limescale buildup in the boiler: steam temperature is insufficient and condenses too quickly.

What you can do

Carry out the descaling procedure (see “Maintenance & descaling” section).

Other possible causes

• Cracked steam head housing (after impact): ambient air enters and condenses the steam → steam head replacement required.
• Avoid working near air conditioning systems.
• Shake the steam head before each use to remove condensation residues.

1. Descale the appliance.
2. In case of overheating, a thermal protection component may have been triggered.
3. If the issue persists: follow the service return procedure (see “Service / After-sales”).

3 possible causes:

• Excess water (maximum allowable level not respected).
• Iron set to “OFF” position (models with manual thermostat).
• Iron thermal protection triggered (often when the iron remains heated too long on its stand).

Recommended test

• Allow the unit to cool down to avoid hot water splashes and burns.
• Completely drain the appliance.
• Refill with a small “test” amount of water (≈ half the supplied measuring cup).
• Heat the unit, set the iron thermostat to a mid position (if applicable).
• Check that the iron soleplate heats up; if it remains cold, stop the test (thermal protection must be replaced).
• Perform a steam test (direct steam into a container). A small amount of residual water may appear initially.

If the appliance operates correctly after this test, simply respect the maximum permitted water level (taking into account any remaining volume) and work until the boiler is fully empty.

See iron thermal fuse replacement (G200 / G400 / G600 / G700)

A fault may involve the power cable, switch or boiler.

In this case, technical analysis in service is required: follow the return procedure (see “Service / After-sales”).

A thermal protection component may be triggered to prevent overheating. This may occur in case of operation without water, significant limescale buildup, or inappropriate usage intensity.

If a safety shutdown is suspected, begin with descaling and the recommended tests in “Common issues”. If the symptom persists, technical analysis in service may be considered.

Address

Salamandres – Gecko-Steamer
32 Avenue Georges Phesans – Building 1
64330 GARLIN – France

Package contents

• The faulty unit must be completely drained of water, without accessories (lost accessories will not be replaced).
• A copy of your purchase invoice.

Packaging & transport

• Use the original packaging or a suitably sized cardboard box.
• If the appliance is fitted with wheels, place it on its side inside the box.

After receipt

• After testing and inspection: if the fault results from a covered defect, the appliance is repaired and returned.
• You may request reimbursement of shipping costs up to €15 (if applicable).
• Out of warranty or if the issue results from improper use: a repair estimate will be issued.